Commercial Services

The security of your business is only as strong as your weakest lock or the slowest door closer.  Your business’ security should be invisible and not interfere with the opening, operating and closing of your business.  Until it does.

Being unable to open a safe or cash drawer, or a key that won’t turn in the lock can all lose profitable time, customer satisfaction and cost you money.

Jim Roberts Locksmiths offers a comprehensive range of services for Townsville offices and buildings.

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Our professional 24/7 mobile Townsville locksmiths are ready for any locksmith emergency.  This means that no matter the weather or occasion, we’re here to help you with anything related to locks, keys and safes.  For your convenience, our vans have mobile EFT facilities and can also accept cash and cheque.


Be it a slow door closer to a stiff hinge to a sticky keypad that only works every third try, it’s the little things that can compromise residents’ security. Jim Roberts Locksmiths has your strata security requirements covered.   We offer an emergency lockout service 24 hours a day, 7 days a week.

Strata services we provide include:

  • building complex lock installation and service,
  • key cutting for property and mailboxes,
  • restricted key systems that cannot be duplicated without formal approval
  • mailbox locks installed and serviced,
  • locks for utilities, storage, and other common areas installed and serviced,
  • garage and gate remotes supplied and programmed
  • door closers, fire door locks, key safes and other architectural furniture supply and service


When agreements are not met and things turn sour, you need an experienced locksmith that can keep their cool and get the job done fast and effectively.  Our team handles property evictions and repossessions for government, residential and commercial property managers, and landlords, and have experience coordinating with police and court authorities.


To optimum security and minimal residential disturbance, Jim Roberts Locksmiths offers maintenance plans to ensure locks, keys pad, door closers and hinges are working efficiently and smoothly at all times.

Automotive Lock Re-keying

After a theft or change of ownership, it’s be a good idea to get the locks changed on your vehicle, truck or forklift.  At Jim Roberts Locksmiths, we can completely rekey your vehicle – the ignition, the doors, the glove box, the fuel cap and the boot or the canopy.  We can ensure that the old keys do not work and provide unauthorised access to your vehicle.

Key Duplication

Jim Roberts Locksmiths can replace most makes and models of automotive and forklift keys, from older keys to remote transponder keys. Our friendly team can supply, cut and program both original or aftermarket keys as required by certain models.

Automotive Clone Keys

If you are looking for a spare for an existing key, a clone key may be a more economical option. Taking just 10-15minutes and copied over the counter, the clone key contains a hardy chip that will start your car and get you out of trouble, no battery to go flat (who know how long it will be before you need a spare) and can be made to suit the majority of vehicles on the road.

Garage & Gate Remotes and Xtralok

After a break-in or moving into a new premises, the garage is a place most people forget about. Our technicians can supply, service and reprogram your garage remotes, both original (check) and aftermarket.  They can also install xtraloks for panel lift doors and roller doors which bolt the doors to the concrete floor.

Home Lock Re-keying

Whether you’ve just bought a new premises, or the wrong person has a key to your current one, call Jim Roberts Locksmiths for new keys and control access to your commercial premises.  Our qualified locksmiths can rekey the locks so that any old keys just won’t work.  If extra security and access control is a concern, you can also talk to our technicians about a new restricted key or electronic access control system.

Lock Installation and Service

From your standard keyed entrance and security doors to electronic locks, biometric locks, and keypads, to a stiff key in a padlock or canopy, our qualified locksmiths can install and service a wide range of locks for a wide range of purposes.

Fire Door Lock Replacement and Service

The efficiency of your fire doors can mean the difference between life or death in an emergency.  Our team at Jim Roberts Locksmiths can replace and service the locks on your fire doors so that they are in good working order and compliant with state regulations.

Door Morticing

Having your doors prepared properly for lock installation can save you time and money.  Our professionally trained team have special tools and machinery to ensure that your doors are prepared quickly and accurately.  If your doors aren’t suitable for morticing, then our team can assess and advise you on alternative arrangements.

Access Control Systems

Access Control systems give your business full control and accountability for those on your property.  You have a record of every employee that enters and leaves as well as ensuring that restricted areas are off limits to unauthorised personnel. Time limits can be set so that access to rooms or the building is only allowed with certain hours and days, giving you peace of mind while allowing flexibility of access to staff.

Former employees and subcontractors are merely wiped from a list on a computer – no worrying about returned or missing keys.

Key Cutting and Duplication

At Jim Roberts Locksmiths, we cut keys either onsite at our Pilkington Street workshop, or in one of our stocked mobile vans.   We can duplicate keys for a wide range of purposes – for example, keys for vehicles, entrances, mailboxes, filing cabinets, safes, desks, money tins and padlocks.  We can copy keys directly from a sample or from a code and from a lock depending on the lockset.

Master Key Systems

A Jim Roberts Locksmiths restricted, or Master, key system gives you peace of mind knowing who has a key to your business, and that they cannot make a copy without authorisation.

Our restricted keys use a special blank that is only provided by the factory to authorised locksmiths.  This prevents them from being copied anywhere else.

A Master System also stops unauthorised access to restricted areas, such as the server or stationary room, while allowing access to common or personal areas.  The system extends to doors, padlocks, garage locks, roller doors, lockers and even T-Handles for toolboxes and truck canopies.

Jim Roberts Locksmiths are recognised as one of a few Assa Abloy service centres in North Queensland.  This means we can provide specialised commercial master systems such as those used in schools, mine sites, government departments and hospitals.

Key Safe Installation and Service

Key Safes are one of the most secure ways to allow someone access to your property when you are absent, such as for service providers, subcontractors or authorised staff.  We can install these key safes to external walls and surfaces, such as the back of a masonry letterbox or beside a powerbox.

Safe Installation

Your investment in a safe can be quite large – and it is an important purchase.  Safes protect your valuables, documents and data from theft, vandalism and fire.  Having your safe installed by one of our experienced locksmith can insure that your safe is installed correctly and securely with the correct fastenings and fittings.

Safe Opening and Servicing

With years of training and experience, our technicians install, open and service safes all over North Queensland, for industries such as schools, banks, governments and hotels.  From changing combinations to changing batteries in electronic locks, it is important for the integrity of your safe that everything is functioning properly.  As a SECO recognized service, Jim Roberts Locksmiths can be trusted to be effective and discreet in the opening and servicing your safe.

Safe Removal

Jim Roberts Locksmiths has experienced staff and the equipment to remove your safe professionally without damage to your safe or to your premises.  We can move safes from one building to another to just one room to another.  You have peace of mind knowing that your safe and its contents are being moved and secured correctly.   As a SECO recognized service, Jim Roberts Locksmiths will be effective and discreet in the removal of your safe.

Door Closer Installation and Servicing

The speed and strength of your door closer can be a key part in your security and fire door management.  A slow closer may let in unwanted visitors, while a closer that slams shut can be unsettling for customers and can be sometimes dangerous.  Jim Roberts Locksmiths install door closers from quality manufacturers and adjust them to suit the latching speed for your requirements.

Hinge Replacement and Service

The integrity, flexibility and frictionless operation of your door hinges affect the movement and therefore the security of the door.  The efficient team at Jim Roberts Locksmiths stay current with technology and legislation to ensure that you have the right hinge for the weight and type of door, and can service existing hinges to ensure they work smoothly.

Door Strike Shield/ Plate Installation

For outward opening doors, the team at Jim Roberts Locksmiths can professionally install strike shield to help prevent doors being “jimmied” or unlatched with an implement.

Strike Adjustment

Over time, the impact of closing the door can make the strike shift to the point where the door is unable to be secured.  Jim Roberts Locksmiths are able to adjust strikes for commercial doors and security screens ensuring the property and premises can be locked up.­

Jim Roberts Locksmiths